SMS Terms and Conditions
Effective date: August 14, 2026
Last updated: August 14, 2026
These terms apply to the text messaging program operated by Innovative Heating and AC ("we," "us," or "our").
Program description
Innovative Heating and AC sends text messages to customers who have opted in, for purposes related to HVAC service. Messages may include:
- Appointment confirmations and reminders
- Technician arrival windows and "on my way" notifications
- Follow-up on an open service request or estimate
- Maintenance reminders for scheduled seasonal service
- Responses to questions you text us
How you opt in
You may opt in to receive text messages by:
- Checking the SMS consent box on a form on our website
- Providing your mobile number and giving verbal or written consent when scheduling service
- Texting us first at 559-832-6540
Consent to receive text messages is not a condition of purchasing any goods or services from us. You can schedule and receive service from us without ever agreeing to receive texts.
Message frequency
Message frequency varies based on your service activity. You will typically receive messages only when you have an open request, an upcoming appointment, or a technician en route. Most customers receive fewer than 10 messages per month.
Cost
Message and data rates may apply. Your mobile carrier may charge you for sending and receiving text messages according to your plan. We do not charge for these messages. Contact your carrier with questions about your plan.
How to opt out
You can cancel at any time. Reply STOP to any message from us. You will receive one final message confirming you have been unsubscribed, and we will send no further texts to that number.
You may also opt out by calling us at 559-832-6540 or emailing info@innovativeheatingac.com.
If you opt out of texts, we can still reach you by phone or email about your service.
How to get help
Reply HELP to any message for assistance, or contact us at 559-832-6540 or info@innovativeheatingac.com.
Carriers and delivery
Supported carriers include AT&T, Verizon Wireless, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and message delivery can be affected by your carrier, your device, and network conditions. Do not rely on text messaging for emergencies. If you smell gas, leave the building and call your gas utility or 911 from outside.
Privacy
We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their own marketing purposes. Your number is used only to communicate with you about our services, and is shared only with the messaging provider that delivers messages on our behalf.
See our Privacy Policy for how we handle your information generally.
Changes
We may update these terms. Changes take effect when posted, and we will update the "Last updated" date above.
Contact us
Innovative Heating and AC
2895 S Chestnut Ave
Fresno, CA 93725
Phone: 559-832-6540
Email: info@innovativeheatingac.com